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Upcoming Service interruption:

 

 

We hope you’re doing well today. This notice is being sent to inform you that we will be strengthening our security protocols for email on April 15th, 2014. Please read the following details carefully so you’re sure to be prepared:

Procedure:
Our security team will be disabling plaintext authentication on all of our shared servers. As of the effective date listed below, SSL/TLS will be required for all email connections.

Effective Date:
April 15th, 2014

Clients Affected:
All clients utilizing our shared hosting services will need to ensure you’re using secure mail connections by the effective date in order to prevent problems connecting to your email accounts.

Secure Mail Connections:
When you connect to a mail server using a mail client like Thunderbird, you have to provide a username and password. If you are using plaintext authentication, this means that your password is being sent across the internet without any encryption protecting it. A malicious user may be able to catch your password and access your personal information, regardless of the password’s strength. In order to mitigate the chances of this scenario occurring, plaintext authentication will no longer be allowed on our shared servers.

SSL/TLS will now be required for POP3/IMAP/SMTP connections to ensure the security of your connection to our servers. This means that your login details will be encrypted before they are sent across the internet. Even if some malicious user or software were to capture your password, it would not be readable without the key to decrypt it, which is only known by the server you’re securely connected to.

Here are sample settings which can be used to configure your mail client:
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Secure SSL/TLS Settings

Username: user@domain.com
Password: Use the email account’s password.
Incoming Server: Server’s Hostname
IMAP Port: 993
POP3 Port: 995

Outgoing Server: Server’s Hostname
SMTP Port: 465

Authentication is required for IMAP, POP3, and SMTP.
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For more specific information on configuring your email account for SSL/TLS, you can visit the cPanel section ‘Email Accounts’. Once in this section, click the ‘More’ dropdown next to a specific email account and select ‘Configure Email Account’. This page offers some scripts for automated setup of your email account or you can review the manual ‘Secure SSL/TLS Settings’ settings.

Important Note:
If you elect to reconfigure your mail settings prior to the 15th, you may run into a funny looking error in your mail client when connecting to your mail server for the first time. This is because we are in the process of implementing signed SSL certificates on all of our shared servers, but those that are still using self-signed certificates will throw the error if you do not use the server’s hostname in your mail settings. By the 15th, all shared servers will have signed SSL certificates so this will not be an issue after that point. You can avoid this error simply by using the server’s hostname as the “Incoming Server” in your mail settings as noted in the example provided above. If you do run into this error, there is no reason for alarm. You can simply click the “add exception” button at the bottom of the error window telling your browser to make an exception for this server, so your browser will trust the server and you will not see the error again. We assure you this connection will still be equally secure, and as mentioned, we will be adding signed SSLs to all of our shared servers in order to avoid any confusion caused by this scenario all together from April 15th forward.

Ultimately, secure mail connection settings combined with strong passwords will help to prevent hacked email accounts, protect your personal information, and provide for more stability in our shared hosting environments. Thank you so much for taking the time to review this notice, and if you have any questions or concerns about these coming security changes, please don’t hesitate to contact our staff for more details.

Warm Regards,

 

 

We hope that this message finds you well today. Over the course of two weeks, we will be performing upgrades to our corporate infrastructure (internal) with the first iteration taking place this weekend. Please read the details below carefully:

Scheduled Date and Time: Saturday, July 6, 2013 starting at 00:01 (12:01 AM EDT) lasting through 06:00 (6 AM EDT)

Datacenter Location: Orlando.DC2

Maintenance Type: We are upgrading our internal infrastructure that can affect, but is not limited to, our corporate website, CORE, Live Chat, phone systems, bandwidth graphing, and Synapse. While this maintenance may affect the aforementioned services, these are all internal and you should not need worry about direct issues with your actual hosting packages.

Estimated Downtime: We understand the importance of expediting a maintenance that may cause downtime, no matter how minimal it may be, so we will do everything in our power to complete the maintenance as fast as possible. As mentioned previously, while this maintenance will not affect your direct hosting packages, services normally made available for support such as our website, live chat, phone support, etc. may be down for 1 – 2 hours during the 6 hour maintenance window. Please know once again, that ALL measures possible will be taken to reduce the amount of time you may not be able to contact support and once everything is completed you will be able to make support requests as normal.

We do apologize for any inconvenience and ask that you please plan accordingly.

 

 

 

As part of our commitment to provide quality web hosting services, we will be performing maintenance to a component of our network infrastructure, that may cause latency for a brief period of time, this coming weekend. Please read the details below carefully:

Scheduled Date and Time: Saturday June 29, 2013 starting at 01:00 (1 AM EDT) lasting through04:00 (4 AM EDT)

Datacenter Location: Orlando.DC2

Maintenance Type: We will be upgrading one of our core network routers.

Estimated Downtime: We understand the importance in minimizing downtime while performing maintenance and for this reason we will do what we can to expedite the procedure to the best of our abilities. While the maintenance window is 3 hours long, we do not expect any actual downtime. However, given the type of maintenance being conducted one could expect minor route instability that could cause increased round trip time (latency) and packet loss for an estimated 45 minutes to an hour.

We do apologize for any inconvenience and ask that you please plan accordingly.

If you have any questions or concerns, please feel free to submit a support ticket or contact us through our Live Concierge Chat system.

Warm Regards,

 

We will be upgrading one of our edge routers to improve performance and reliability of the network.

Clients affected:
There will some minor increases in latency and some packet loss while the router is upgraded. Various clients hosted in our Orlando DC may observe these affects during the two hour maintenance window.

Maintenance Window:
Sunday, June 9th from 2:00AM to 4:00AM EDT

Datacenter:
Orlando NOC

Estimated amount of downtime:
There is no downtime anticipated for this maintenance. Again though, there may be some latency during the maintenance window and you can always contact our team to confirm the cause of any problems you experience.

 

 

 

Maintenance window:
5/26/2013 @ 1:00AM – 5:00AM EDT

Estimated Downtime:
We understand the importance of little to no downtime while performing maintenance and for this reason we will be doing everything we can in order to expedite the procedure. Although we do not anticipate any real downtime during this process, there is potential for some latency and/or packet loss during the maintenance window. Due to the nature of the maintenance, we will experience reduced capacity (50%) between our network POP in Miami and our facility in Orlando during the maintenance window. This should not directly impact any of your direct services but we still wish to provide you notice so that you are aware of the work being done to improve the capacity and stability of our network.